A Practical Guide to Creating an Effective Salesforce Center of Excellence

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Did you know that 91% of companies who report the highest levels of ROI from Salesforce have a Center of Excellence (COE) in place? With this how-to handbook, we outline how establishing a Salesforce COE can help businesses get the most bang from their investment. Topics covered include:

  • Team roles and structure
  • Delivery standards and processes 
  • Change management 
  • End-user support 
  • Education and growth

 

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