FROM PROJECT TO PROGRAM:

Best Practices for Highly Successful Salesforce Implementations

Companies
spend millions on
Salesforce every year
expecting big returns, but…

Do they get
the return
they expect?

How do
they
measure
success?

What traits do
successful
implementations
share?

10K Advisors hired Dimensional Research to survey Salesforce program owners across North America and Europe to answer these questions (and more). We’re sharing these results so we can all better understand what practices lead to higher return on investment.

Key Findings

Majority See
High ROI

97% report ROI on their Salesforce investment, with 58% reporting high ROI.

(Any) Kind of
Metrics Matter

24% of respondents don’t track success metrics. Of those, only 7% reported very high ROI.

Always Use
Architects

73% of those who give their implementation an A grade always use an architect.

Release More
Frequently

73% of respondents who cite very high ROI also release the most frequently.

Partners Are
Essential

Only 6% of respondents said they don’t work with a consultant or contractor.

Download the full report to find more statistics and best practices in each of these areas.

Want to know how you stack up and where to improve?

10K’s experience with hundreds of Salesforce initiatives combined with this research has given us great insight into what works and what doesn’t when building a Salesforce program. We are offering select customers a free assessment of your Salesforce program to determine how it compares with these findings and best practices.

Download your
free report today