FROM PROJECT TO PROGRAM:
Best Practices for Highly Successful Salesforce Implementations
spend millions on
Salesforce every year
expecting big returns, but…
Do they get
What traits do
10K Advisors hired Dimensional Research to survey Salesforce program owners across North America and Europe to answer these questions (and more). We’re sharing these results so we can all better understand what practices lead to higher return on investment.
97% report ROI on their Salesforce investment, with 58% reporting high ROI.
(Any) Kind of
24% of respondents don’t track success metrics. Of those, only 7% reported very high ROI.
73% of those who give their implementation an A grade always use an architect.
73% of respondents who cite very high ROI also release the most frequently.
Only 6% of respondents said they don’t work with a consultant or contractor.
Want to know how you stack up and where to improve?
10K’s experience with hundreds of Salesforce initiatives combined with this research has given us great insight into what works and what doesn’t when building a Salesforce program. We are offering select customers a free assessment of your Salesforce program to determine how it compares with these ﬁndings and best practices.