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Salesforce Operational Excellence Handbook: A Guide to Getting the Most ROI from Salesforce

“Slowing down is sometimes the best way to speed up.” – Mike Vance The world has been collectively asked to slow down, and we’re navigating the uncertainty of this time…

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Education is the Best Way to Get More from Salesforce (Part 6 of 6-part COE Series)

By Nick Hamm, CEO The last five posts in our six-part Center of Excellence (COE) series have covered the team roles and structures of a COE, the delivery standards and…

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Governance model for Salesforce Center of Excellence

Process that Speeds, Not Slows: Establishing an Effective Governance Model for Salesforce (Part 4 of 6-Part COE Series)

By Nick Hamm If you asked most companies why they bought Salesforce, “speed” or “agility” would probably top the list. Companies gravitate to a platform like Salesforce because they want…

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