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Salesforce Operational Excellence Handbook: A Guide to Getting the Most ROI from Salesforce

“Slowing down is sometimes the best way to speed up.” – Mike Vance The world has been collectively asked to slow down, and we’re navigating the uncertainty of this time…

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Education is the Best Way to Get More from Salesforce (Part 6 of 6-part COE Series)

By Nick Hamm, CEO The last five posts in our six-part Center of Excellence (COE) series have covered the team roles and structures of a COE, the delivery standards and…

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Why a Support Process is a Vital Component of a Salesforce COE (Part 5 of 6-part COE Series)

By Nick Hamm, CEO The previous posts in our Center of Excellence (COE) series have covered everything from team roles and structures to delivery standards and processes to effective governance…

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Governance model for Salesforce Center of Excellence

Process that Speeds, Not Slows: Establishing an Effective Governance Model for Salesforce (Part 4 of 6-Part COE Series)

By Nick Hamm If you asked most companies why they bought Salesforce, “speed” or “agility” would probably top the list. Companies gravitate to a platform like Salesforce because they want…

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How to Build a Well Oiled Delivery Machine for Your Salesforce COE  (Part 3 of 6-part COE series)

By Nick Hamm, CEO Our last blog in the Center of Excellence (COE) series described the team, roles and structure that will help organizations run a highly successful Salesforce program.…

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Common COE structure

The Roles and Structure That Guide a Successful Salesforce COE (Part 2 of 6-part COE series)

By Nick Hamm At 10K we get to tackle a lot of different business and technical challenges. However, one of the most rewarding initiatives is helping set our customers up…

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Why a COE should be the CEO of your Salesforce Program

By Nick Hamm, CEO When I started my consulting career in the Salesforce ecosystem, I had never heard the term “COE”, much less did I know how critical it was…

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